Delivery & Returns

Free UK Delivery

We want to offer Pain Game customers the best possible shopping experience.

So, the product prices you see on our website are the prices you pay.

We hate it when you want to buy something for a certain price but then you get to the check out and there’s additional costs – either VAT or heavy postage fees.

At Pain Game, there are no hidden charges – and that includes postage.

We offer FREE POSTAGE on all items to UK customers, making our deliveries pain free…

International Shipping

Unfortunately, we cannot offer free shipping to international customers.

If buying from outside of the UK, postage is £15.

Contact us on info@pain-game.com for more information. We dispatch all orders the next working day.

Returns

You can return any product up to 30 days after receiving the item from us, and we will refund the cost of the returned goods if it meets certain criteria.

These criteria include damage or defect of the product upon receipt, or sizing problems.  

In these circumstances the products must be returned to us in unused condition. We do not cover the cost of sending goods back to us, this is the responsibility of the buyer.

If the customer wants to exchange an item – say for a different size – after paying for the return of the item, please email us on admin@pain-game.com specifying the details of the exchange.

We will not offer refunds or exchanges where the customer has damaged the garment – for example, by ironing the print – or repeatedly worn the product before return.

To return an order for assessment, send it to the address below with a note of your order number.

Pain Game Returns

Broad Barn

North Field Road

Forncett St Peter

Norfolk

NR16 1JY

Cancellations

If you wish to cancel your order, please contact us straight away. All orders are sent the next working day so you will need to contact us before the items are sent.